FAQs – Buyers

  1. What can I buy on Onedotstores?  We have thousands of products to meet your needs in categories such as groceries, household, wines & drinks, mother & child, body care products as well as books and stationery.
  2. How do I  shop on Onedotstores?  This is easy! Please click how to shop on onedotstores and follow the easy steps.
  3. Can I pay on delivery? To ensure your order gets to you as desired, payment is order confirmation. Hence payment must be made before items are processed for delivery and delivered.
  4. Can I get a refund if there is an issue with my order? We know your money is important to you that’s why we ensure we deliver as promised. However, should you have an issue with your order, please contact our customer service via [email protected]  and see our return policy.
  5. When will my order be delivered? We ensure you shop around the location you wish your items to be delivered to; hence your order would be delivered within an hour or two!